Support

Get help from our community or browse the documentation.

Discord Community

Join our active community on Discord for quick support, updates, and discussions with other FireflyProtector users.

Join Discord

Documentation

Browse our comprehensive documentation including the User Guide and Error Code reference.

View Docs

Frequently Asked Questions

What files do I need to provide for support?

If you encounter an error, please provide:

  • The protector_runtime.log file from your application directory
  • Your Machine ID (HWID) if you're using licensing features
  • A description of the error code you received

How do I report a false positive?

If you believe a security check is triggering incorrectly, please join Discord and open a support ticket with details about your system configuration and the specific error you're encountering.

Is there a knowledge base?

Yes! Our User Guide and Error Codes Reference provide comprehensive information about using FireflyProtector and troubleshooting common issues.

Important: Do not share log files publicly as they may contain sensitive debugging information. Always submit them through private support channels on Discord.